The Vault Unlocking Potential CIC – Privacy Notice
The Vault Unlocking Potential CIC (“The Vault”, “we”, “our”) is committed to protecting your privacy and handling your personal information safely, lawfully, and transparently. We follow the UK GDPR, Data Protection Act 2018, and all relevant safeguarding and advocacy standards.
What Information We Collect
- Your name, contact details, and demographic information
- Information about your support needs, advocacy issues, or safeguarding concerns
- Records of meetings, assessments, and communications
- Equality and accessibility information
- Information shared by partner agencies (with lawful basis)
How We Use Your Information
We use your information to:
- Provide statutory and non-statutory advocacy
- Keep you safe and meet safeguarding duties
- Record and monitor the support we provide
- Improve our services and meet commissioner requirements
- Meet legal obligations such as safeguarding, court orders, and regulatory reporting
We only collect the minimum necessary information and never use your data for marketing.
Lawful Basis for Processing
We rely on the following lawful bases:
- Public Task (advocacy delivered in the public interest)
- Legitimate Interests
- Consent (where appropriate)
- Vital Interests (to protect life)
- Legal Obligation (safeguarding, court, statutory duties)
Sharing Your Information
We only share information when:
- You give consent
- It is necessary for safeguarding or risk of harm
- It is required by law
- It is essential to deliver advocacy or multi-agency support
We never sell your information.
How We Store Your Information
Your information is stored securely using encrypted systems, restricted access, and strict retention schedules in line with our Data Protection Policy.
Your Rights
You have the right to:
- Access your information
- Request corrections
- Request deletion (where lawful)
- Restrict or object to processing
- Make a complaint about how your data is handled
Contact Us
To exercise your rights, please contact:
Email: emma@openupthevault.co.uk
Data Protection Lead: Emma Louise Bell
Complaints About Data Handling
If you are unhappy with how your information is handled, you can also contact the Information Commissioner’s Office (ICO).