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The Vault Unlocking Potential CIC
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INDEPENDENT ADVOCACY SERVICES

Your Voice. Your Rights. Your Choice.

We provide independent statutory and non-statutory advocacy across County Durham and the North East. Supporting children and adults to be heard in health, social care and legal processes.

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07939 580501
SPECIALIST ADVOCACY

Care Act, IMHA, IMCA and Children’s Advocacy

Experienced advocates supporting individuals through assessments, reviews, safeguarding enquiries, mental health processes and decision-making meetings. Independent, rights-based and person-centred.

Our Services
Speak to an Advocate

07939 580501
UNLOCKING POTENTIAL

Supporting People to Navigate Complex Systems

We work alongside individuals, families and professionals to ensure fair representation, informed decisions and positive outcomes in health and social care settings.

GET IN TOUCH
Call Us Free

07939 580501

Care Act Advocacy

Mental Health

Mental Capacity

Children's Advocacy

RRP Advocacy

Complaints & Representation

2025

ESTABLISHED IN

Independent Advocacy Across the North East

Supporting Individuals to Be Heard and Understood

The Vault Unlocking Potential CIC provides independent statutory and non-statutory advocacy for children and adults. We work alongside individuals involved in health, social care and safeguarding processes to ensure their rights are upheld and their voices are heard. Our approach is person-centred, rights-based and safeguarding-led.

Independent Representation

Clear, impartial advocacy separate from local authorities and service providers.

Safeguarding-Led Practice

Supporting individuals during safeguarding enquiries and complex decision-making.

Learn More About Our Approach
OUR ADVOCACY SERVICES

Independent Advocacy for Children and Adults

Care Act Advocacy

Supporting adults during Care Act assessments, reviews and safeguarding enquiries.

Independent Mental Health Advocacy

Advocacy for individuals detained or subject to the Mental Health Act.

Independent Mental Capacity Advocacy

Support for people who lack capacity and have no appropriate representative.

Children’s Advocacy

Ensuring children and young people are heard in care and safeguarding matters.

Need Advocacy Support? Speak to our team today. Make a Referral

Independent Advocacy Services

The Vault

The Vault

The Vault

FREQUENTLY ASKED QUESTIONS

Common Questions
About Advocacy

We support adults and children who meet statutory criteria under the Care Act, Mental Health Act, or Mental Capacity Act, as well as individuals requiring non-statutory advocacy.

Statutory advocacy is free for eligible individuals. We can also discuss other support options if statutory criteria are not met.

An advocate helps you understand your rights, prepares you for meetings, ensures your views are heard, and supports you during decision-making processes.

You can contact our team directly by phone or email. Professionals can also submit referrals on behalf of individuals with consent.

  • Care Act Advocacy
  • Mental Health Advocacy
  • Mental Capacity Advocacy
GET IN TOUCH
Call Us Free

07939 580501
WHY CHOOSE THE VAULT

How Our Advocacy Services Support You?

  • Independent and impartial
  • Experienced statutory advocates
  • Safeguarding-led approach
  • Person-centred practice
  • Clear communication
  • Local knowledge of health and social care systems

OUR CLIENTS FEEDBACK

What People Say About The Vault

Fraser Neill

Chief Executive Officer

Foundation For Good

Emma from The Vault has been an invaluable partner in supporting individuals with complex needs. During joint work with our team, she identified safeguarding concerns and acted swiftly to ensure appropriate protection was in place. Her professionalism, insight and commitment to justice consistently ensure that vulnerable individuals receive the right support at the right time.
Kayleigh Mullaney

Advocacy Client

Emma supported me through difficult family and Social Services matters. She attended meetings, helped me understand what was happening and made sure my voice was heard. Before advocacy, I felt dismissed. Once Emma became involved, I felt supported and stronger. Having someone truly on your side makes a life-changing difference.
C. Tyler

Service User

The Vault supported me during a very challenging period with my mental health and financial stress. Emma listened, guided me through practical steps and helped me access essential support. Having someone who understands and stands beside you takes away so much pressure. I would strongly recommend The Vault to anyone feeling overwhelmed.
Fraser Neill

Chief Executive Officer

Foundation For Good

Emma from The Vault has been an invaluable partner in supporting individuals with complex needs. During joint work with our team, she identified safeguarding concerns and acted swiftly to ensure appropriate protection was in place. Her professionalism, insight and commitment to justice consistently ensure that vulnerable individuals receive the right support at the right time.
Kayleigh Mullaney

Advocacy Client

Emma supported me through difficult family and Social Services matters. She attended meetings, helped me understand what was happening and made sure my voice was heard. Before advocacy, I felt dismissed. Once Emma became involved, I felt supported and stronger. Having someone truly on your side makes a life-changing difference.
C. Tyler

Service User

The Vault supported me during a very challenging period with my mental health and financial stress. Emma listened, guided me through practical steps and helped me access essential support. Having someone who understands and stands beside you takes away so much pressure. I would strongly recommend The Vault to anyone feeling overwhelmed.
SUBMIT A FEEDBACK

Need Independent Advocacy Support?

We provide confidential, impartial advocacy for children and adults involved in health, social care and safeguarding processes.

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MORE INFORMATION

95%

Positive Feedback

25+

Years Experience

100+

Client Supported

100%

Independent